SPiFFY Shoes Exchange Policy

1. Online Purchase or Bought any SPiFFY products from Outlets, Buyer can having Shoes Exchange in between 60 Days after received the Shoes. There are two methods for Buyers to exchange shoes:

  • Buyers visit any of SPiFFY Outlets in Malaysia and choose the shoes in the Outlets. (Our Outlets)
  • Buyers send back shoes by own-paid, SPiFFY send the replace products without carriage-charge (In Malaysia Area Only).

2. The Un-used Products, Original Boxing and Receipt MUST be provided when applying Shoes Exchange.

3. For applying Shoes Exchange Service, Buyers should Contact Our Service Centre for Service Arrangement.
(WhatsApp) | (Facebook Messenger)

4. When Shoes Exchange,

  • Product Size Exchange: No extra goods price charge.
  • Product defective or damaged due to our error Exchange: The selected product for replacement must be the SAME price or Higher price than the original bill. The price difference will not be refunded and buyers should make up the difference if any.
  • Product Pattern Exchange: The selected product for replacement must be the SAME price or Higher price than the original bill. The price difference will not be refunded and buyers should make up the difference if any.

5. Goods will always send out with Boxing (or plastic bag) and Receipt. If Buyers received without any of it, please inform us immediately.

6. Contact.
SPiFFY Service Centre WhatsApp: +607-4326800 (https://bit.ly/2KAX9hr )
SPiFFY Facebook Messenger: https://www.messenger.com/t/SpiffyOfficial